Rafel, quiet and discrete, really knows how to build up loyalty-driven trust more than any business card. He claims confidence is a family legacy, a gift from his parents, true benchmarks of the region of Pallars: «They taught me how to sympathise with people. Everybody has passed through Astell’s family home, and the mother has cooked for Josep Pla, for many politicians, and also for the Roca brothers». This sense of hospitality, an increasingly rare feature in a time of results, profits and loss accounts, could be another reason behind the Rafelian intangible assets
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emorable bars tend to go unnoticed. La Bodega d’en Rafel, one of Sant Antoni’s monuments, in theory does not meet any of the requirements that would enshrine it as a culinary temple. No designer furniture, nor an exclusive parish, nor star-studded cookers. Not even a terrace: «I bought tables and chairs, but the Town Council would complain about it and decided to store them in the warehouse», explains Rafel Jordana, the district’s most popular celebrity and the place’s owner.
From Carrer Manso, the only thing you see is a glass door jammed with advertising leaflets. Once inside, our sight zooms in on its extra-long counter top and its patrons perched on it, quenching their thirst. Only by forging our way through the crowd can we spot its marble tables and hideous mosaics, as well as its Andalusian patio, of its tiled floor. You had been warned; here glamour is conspicuous by its absence.
«You could have the best local market in the world or serve the best food on the planet, if you have no sympathy and don’t care about your clientele, they will never come back». And he is right: judging by the long queue formed outside, Rafel must certainly have a big heart.
Be that as it may, Rafel, quiet and discrete, really knows how to build up loyalty-driven trust more than any business card. He claims confidence is a family legacy, a gift from his parents, true benchmarks of the region of Pallars: «They taught me how to sympathise with people. Everybody has passed through Astell’s family home, and the mother has cooked for Josep Pla, for many politicians, and also for the Roca brothers». This sense of hospitality, an increasingly rare feature in a time of results, profits and loss accounts, could be another reason behind the Rafelian intangible assets. After all, «a business is made by its owner » is one of the house’s mottos. «You could have the best local market in the world or serve the best food on the planet, if you have no sympathy and don’t care about your clientele, they will never come back». And he is right: judging by the long queue formed outside, Rafel must certainly have a big heart.
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